A Better Question Than "How Are You?"
When you ask your team member “how are you?” a lifetime of habits, conditioning and professionalism will deliver an immediate “Fine/Good/Ok”.
When you ask your team member “how are you?” a lifetime of habits, conditioning and professionalism will deliver an immediate “Fine/Good/Ok”.
Instead try, “How have you been feeling as you wrap up the day lately?”
Listen for signs of fatigue, frustration or fear.
If you hear pride and accomplishment, add fuel to that by reinforcing the good momentum.